Privacy Policy th12 — Your Data Protection
This Privacy Policy describes how th12 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your data responsibly and transparently.
This policy was last updated in 2026 and applies to all users accessing the th12 platform via the website or mobile app.
Information Collected by th12
When you register and use the th12 platform, we collect several categories of information to ensure a smooth and secure experience. The categories of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and password provided at registration. This information is required to verify your identity and manage your account securely.
Device and Browser Information
Th12 automatically records technical information such as device type, operating system, browser version, IP address, time zone, and screen resolution. This data is used to optimise how the platform displays across different devices, particularly the smartphones most commonly used by Malaysian users.
Payment Information in MYR
For the purposes of deposits and withdrawals in MYR, we record transaction details including the payment method used, the amount in RM, and the transaction timestamp. We do not store full card numbers or sensitive banking details directly — payment data is processed through encrypted channels.
Platform Usage Data
We record in-platform activity such as sections visited, games played, session duration, and general usage patterns. This data helps us improve the user experience and deliver more relevant content.
How We Use Your Information
All information collected by th12 is used for legitimate purposes directly related to platform operations. The primary purposes for data use are as follows:
- Account management: Ensuring your account functions correctly, verifying your identity, and processing account-related requests such as password resets.
- Transaction processing: Carrying out deposits, withdrawals, and other financial activities in MYR safely and accurately.
- Service improvements: Analysing usage patterns to continuously improve the platform's interface, loading speed, and content.
- Customer support: Helping the th12 support team understand the context of user issues and provide more accurate, efficient assistance.
- Platform security: Detecting and preventing suspicious activity, fraud, or system abuse.
- Platform communications: Sending important account-related notifications, policy updates, or relevant promotions, where you have consented to receive them.
Th12 will not use your data for purposes unrelated to platform operations without first obtaining your consent.
Cookies & Usage Tracking
The th12 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Session Cookies: Temporary cookies that are deleted when you close your browser. Used to maintain your login status during an active session.
- Preference Cookies: Saving your preferences such as language and display settings, so you don't have to reconfigure them on every visit.
- Analytics Cookies: Helping us understand how users interact with the platform so we can improve its design and functionality.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your login experience.
Data Storage, Security & Sharing
Storage and Security
Your personal data is stored on servers protected by strict technical and administrative security measures. th12 encrypts data both in transit and at rest to ensure sensitive information remains inaccessible to unauthorised parties. We also conduct regular security audits to identify and address any system vulnerabilities.
Third-Party Data Sharing
Th12 does not sell, rent, or share users' personal data with third parties for marketing purposes. We only share data under the following limited circumstances:
- With approved payment service providers to securely process transactions in MYR.
- With technical service providers that assist in platform operations under strict confidentiality agreements.
- When required by law or by direction of a competent authority in Malaysia.
User Rights & How to Contact Us
Right to Access and Correction
As a th12 user, you have the right to access your personal data held by us at any time. If any information in your profile is inaccurate or out of date, you can update it directly through your account settings or contact our support team for assistance.
Right to Deletion
You have the right to request account closure and deletion of your personal data from th12's systems, subject to record retention obligations required by applicable law. Deletion requests can be submitted via our support email.
Privacy Policy Updates
Th12 reserves the right to update this Privacy Policy at any time in response to changes in data handling practices or legal requirements. You will be notified of significant changes via in-platform notifications. Continued use of the platform following any changes constitutes acceptance of the updated policy.
Contact Support Team
For any enquiries regarding this Privacy Policy, how we handle your data, or to submit a request relating to your personal data rights, please contact the th12 team at: [email protected]. You may also refer to FAQ section us for answers to common questions about privacy and account security.
Your Account, Your Data — Fully in Your Control
We take the privacy of Malaysian users seriously. Register a th12 account with confidence or log in to manage your privacy settings. If you have any further questions, our team is ready to help.
Contact us: [email protected]